Locations¶
Locations document where your IT infrastructure is hosted—data centers, cloud regions, office server rooms, and colocation facilities. Each server can be assigned to a location, enabling geographic tracking and capacity planning.
Getting started¶
Navigate to IT Operations → Locations to see your location registry. Click Add Location to create your first entry.
Required fields:
- Code: A unique short code (e.g., DC-EU-WEST, AWS-US-EAST-1)
- Name: A descriptive name
- Hosting Type: On-premises data center, colocation, cloud region, etc.
Strongly recommended: - Country: Where the location is geographically - Provider or Operating Company: Who operates the facility
Tip: Use consistent naming conventions—e.g., prefix cloud locations with the provider name (AWS-, AZURE-, GCP-).
Working with the list¶
Default columns: - Code: Location code (click to open workspace) - Name: Location name - Hosting Type: On-prem, colocation, public cloud, etc. - Provider / Company: Cloud provider or operating company - Country: Geographic location - City: City name - Servers: Count of servers at this location - Created: When the record was created
Actions:
- Add Location: Create a new location (requires locations:manager permission)
The Locations workspace¶
Click any row to open the workspace. It has three tabs:
Overview¶
The Overview tab captures the location's identity and geographic information.
What you can edit: - Code: Unique identifier - Name: Display name - Hosting Type: Category (configurable in IT Operations Settings) - Operating Company: For on-premises, which company operates the facility - Provider: For cloud locations, the cloud provider - Region: Cloud region or geographic region - Country: ISO country code - City: City name - Datacenter: Specific datacenter name or identifier - Additional Info: Free-form notes
Context-sensitive fields: Depending on the hosting type: - On-premises: Shows Operating Company field - Cloud: Shows Provider and Region fields
Contacts & Support¶
The Contacts & Support tab documents who to contact for this location.
What you can add: - Support contacts with their role (e.g., Facility Manager, NOC Contact) - Contact details are linked from your Contacts master data
Relations¶
The Relations tab shows related entities: - Servers: Servers hosted at this location - Links: External URLs (facility documentation, provider portal)
Hosting types¶
Hosting types are configurable in IT Operations → Settings. Common types include:
| Type | Category | Example |
|---|---|---|
| Private Data Center | On-prem | Company-owned facility |
| Colocation | On-prem | Rented space in a shared facility |
| Public Cloud | Cloud | AWS, Azure, GCP |
| Private Cloud | Cloud | Company-operated cloud platform |
| Edge | Cloud | Edge computing locations |
The category (on-prem vs cloud) determines which fields appear in the workspace.
Tips¶
- Be consistent with codes: Use a naming convention that makes locations easy to identify at a glance.
- Track cloud regions: Create a location for each cloud region you use, not just per provider.
- Link to servers: Assign servers to locations to enable geographic reporting and DR planning.
- Document contacts early: Having facility contacts documented before an incident saves critical time.